Terms & Conditions

  • We do not store credit card details, nor do we share customer details with any third parties under any circumstances.
  • Deliveries within the central Scotland belt are delivered in-house by our own vehicles. We aim to deliver within 2 – 5 days of point of order. This may be longer for special orders, or when stock or weather restricts us.
  • Nationwide deliveries are available when purchasing 2 bulk bags of logs. These are generally delivered through Palletline on a 72 hour service. Please inform us at point of sale of any restrictions that may cause problems such as narrow roads, steep inclines or low bridges. Palletline are contracted to deliver to the kerbside only. However, they will generally do their best to help customers move the pallet as close to the property as possible. Pump pallet trucks are usually carried but will only work on solid, level ground.

Cancellation and refund policy under the distance selling act

  • The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.
  • Any cancellation of the order shall be made in writing within the cooling-off period to Stewart Timber, 1 Belstane Road, Blairlinn Industrial Estate, Cumbernauld, North Lanarkshire, Scotland, UK, G67 2TU.
  • The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods. However, any goods returned to the supplier will be at the consumer’s expense or at a charge not exceeding the direct delivery or haulage costs.
  • If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £35 plus VAT per pallet will be applied.

Visit Our Store

Our Address

Our 1 Belstane Road, Blairlinn Industrial Estate, Cumbernauld, G67 2TU

  • tel. 01236 727 776
  • email: sales@istaf.co.uk